Return and Refund Policy

At Spico, we pride ourselves on the natural quality of our traditional fermented spices. Since our products are food items, we maintain a clear return policy to guarantee your health and satisfaction.

1. CONDITIONS FOR A FREE EXCHANGE OR REFUND:

You are eligible for a 100% free product replacement or refund if:

– The product is damaged during transit (e.g. broken glass bottle, leaking cap).

– The product has quality or sealing issues due to manufacturer error (e.g. broken seal, mold before opening, incorrect product shipped).

– Please report any issues within 7 days of receiving your package.

2. HOW TO REQUEST A RETURN:

– Please take a photo or a short video of the damaged or defective product.

– Send the details to our customer support team via Zalo at 0814 385 588 or contact our official channels.

– Once verified, we will dispatch a replacement product or issue a refund immediately. You do not need to return the broken bottle.

3. CASES NOT ELIGIBLE FOR RETURN:

– Products that have been opened and used for more than 15% of their volume without a clear manufacturer defect.

– Products stored incorrectly after opening (our products are preservative-free; they should be kept in a cool place or refrigerator after opening as instructed on the labels).

– Purchases made more than 7 days prior to the request.